--- title: "Frequently Asked Questions (FAQ)" url: "https:\/\/britannicaeducation.com\/support\/faq\/" published: "2026-02-06T17:07:10+00:00" modified: "2026-03-12T15:17:43+00:00" author: "Britannica Education" description: "" --- # Frequently Asked Questions (FAQ) ![Thistle background graphic](https://britannicaeducation.com/wp-content/themes/britannica-education/assets/img/backgrounds/thistle.svg) - [ Home ](https://britannicaeducation.com/) - Frequently Asked… Frequently Asked Questions (FAQ) # **Frequently Asked *Questions*** (FAQ) Explore frequently asked questions from our customers and community about Britannica Education, our products, and support. [Britannica Education](#be) [Product Support](#product) [Purchase Support](#purchase) [Technical Support](#tech) [Contact Us](#contact) ![](https://britannicaeducation.com/wp-content/uploads/2026/01/be-faq-header-image.png) ![Astronaut graphic](https://britannicaeducation.com/wp-content/themes/britannica-education/assets/img/graphics/astronaut.webp) ![](https://britannicaeducation.com/wp-content/uploads/2025/09/BE_Thistle-Variation-1.svg) ## **Britannica Education** [What is Britannica Education?****](#) Britannica Education is a division of Encyclopædia Britannica, Inc., dedicated to sparking curiosity, enriching the lives of students and lifelong learners, and celebrating independent discovery. For more than 250 years, we’ve transformed credible information into engaging, expertly designed learning experiences that help learners think critically in an ever-evolving world. **About Encyclopædia Britannica Group: **A global leader in education, Britannica has been a pioneer in digital learning since the 1990s and a trusted source of facts since 1768. Today, we serve students, educators, and lifelong learners through innovative products including Britannica School, Britannica Studio, Britannica Academic, Britannica ImageQuest, Merriam-Webster, and our multilingual resources. [What makes Britannica so credible in today’s information age?****](#) Where curiosity meets credibility—that’s Britannica Education. Our editorial content is unmatched in quality, quantity, and currency. We draw knowledge from experts worldwide, including historians, Nobel Prize winners, and leading scholars. Our content features insights from historical figures like Abraham Lincoln, Emily Dickinson, Martin Luther King Jr., and Winston Churchill, bringing the greatest discoveries and literary achievements to life in the words of their actual authors. When you combine Britannica’s in-house editorial expertise and rigorous fact-checking with the experience of curriculum specialists, educators, and innovative technology developers, the result is high-quality, standards-aligned, award-winning resources that make teaching and learning more effective. [What are some of your most popular educational products?****](#) Britannica offers comprehensive [solutions](https://britannicaeducation.com/solutions/) for every learning environment: - [**PreK-12** ](https://britannicaeducation.com/solutions/prek-12/)Britannica School Britannica Studio (our AI-powered educator workspace) Britannica Expedition: Learn! Britannica ImageQuest Britannica ImageQuest Jr. Britannica LaunchPacks - **[Higher Education ](https://britannicaeducation.com/solutions/higher-ed/)**Britannica Academic Merriam-Webster Unabridged Britannica Original Sources - **[Library Services ](https://britannicaeducation.com/solutions/library-services/)**Britannica Library Britannica Collective - **[Multilingual Resources ](https://britannicaeducation.com/solutions/multilingual/)**Hello Britannica Britannica Escolar Britannica Online Japan Are you a teacher or librarian? Learn more about our suite of products by [scheduling a personal demo](https://britannicaeducation.com/demo-pricing/). [Who are your products suitable for?****](#) Our products empower learners of all ages, from Pre-K through university and beyond. Today, nearly 100 million students, educators, and curious minds around the world access age-appropriate content, tools, and resources from Britannica Education that turn curiosity into confident learning. [How do your products align with state curriculum standards?****](#) We put 21st-century skills at the center of learning. Our products align to state and national frameworks including Common Core State Standards, C3 Standards for Social Studies, and Next Generation Science Standards, preparing students for the world they’ll shape. Educators can browse content by Lexile levels and curriculum topics. Many products include curriculum standards correlations, making it easy to find content that supports specific standards or identify which standards your content addresses. [How can I contact you?****](#) We look forward to hearing from you! Here are several ways to reach us: **Mailing Address:** Britannica Education Support Encyclopædia Britannica 325 North LaSalle Street, Suite 200 Chicago, IL 60654 **For Sales & Subscriptions: **[salessupport@eb.com](mailto:salessupport@eb.com) **For Professional Development:** [training@eb.com](mailto:training@eb.com) **For Technical Support:** [edsupport@eb.com](mailto:edsupport@eb.com) [Contact Us](#contact) ![](https://britannicaeducation.com/wp-content/uploads/2025/09/BE_Thistle-Variation-1.svg) ## **Product Support** [What’s the best way to learn about Britannica’s products?****](#) [Schedule a personal demo](https://britannicaeducation.com/demo-pricing/) with a Britannica representative. Our team will walk you through features tailored to your needs. [What are some of the ways you help onboard or assist new and existing subscribers?****](#) Our team helps integrate our products into your classroom or library with real-world applications that make learning relevant and engaging. We offer: - Free personalized online training sessions (private, confidential, and recorded for future reference) - Resource guides and white papers - Regular newsletters and blogs with new features and teaching strategies - Ongoing support throughout the school year Contact our support team at [salessupport@eb.com](mailto:salessupport@eb.com). [What if I need help with understanding how to best use Britannica’s educational products?****](#) We have a team of former educators dedicated to your success who provide training, technical support, and professional development for every subscriber. We help build excitement for our resources through social media, webinars, emails, and on-site visits. We can also develop custom training programs and even provide certificates of attendance. [If I subscribe to multiple products like ImageQuest and Britannica School, Academic, or Library, do I use the same login?****](#) Yes! Products like ImageQuest integrate seamlessly with Britannica School, Library, and Academic, offering streamlined access to explore related content directly from search results (requires subscriptions to both databases). You can automatically access your personalized accounts across products through Britannica’s centralized access portal. [As a subscriber, is there a place where I can get all these great resources to help my students take advantage of your educational products?****](#) Bookmark our [resource center](https://britannicaeducation.com/resources/)! It’s filled with specialized resources dedicated to each educational product. ![Sphere graphic](https://britannicaeducation.com/wp-content/themes/britannica-education/assets/img/graphics/sphere.svg) ![](https://britannicaeducation.com/wp-content/uploads/2025/09/BE_Thistle-Variation-1.svg) ## **Purchase Support** [How soon after I place my order will I have access to the products?****](#) Access is typically available within 24–48 hours unless there’s an issue with the order. For orders placed on non-business days or during non-business hours, access will be available within 24–48 hours of the first business day following your order date. [How do I correct a mistake after I’ve submitted the order form?****](#) Simply contact your representative or [salessupport@eb.com](mailto:salessupport@eb.com), and we’ll help you modify your order. [What methods of payment can I use?****](#) You may use a personal or institutional credit card (VISA, MasterCard, American Express, or Discover) or email purchase orders to [salessupport@eb.com](mailto:salessupport@eb.com). [How can I order an annual subscription to your products?****](#) We’re excited you’ve decided to subscribe! You can: - [Schedule a demo and discuss pricing](https://britannicaeducation.com/demo-pricing/) - **Email: **[contact@eb.com](mailto:contact@eb.com) For multi-building orders, we invite you to speak with a representative to ensure you receive available discounts. Call (800) 621-3900 or email [contact@eb.com](mailto:contact@eb.com). [How do I learn more or preview the product?****](#) If you’re not ready to order but are interested in learning more, [schedule a personal demo](https://britannicaeducation.com/demo-pricing/). There’s nothing better than getting hands-on experience—we offer product previews and district-wide pilots that include professional development training and support. [How do your products’ annual subscriptions work?****](#) Educational institutions typically subscribe to Britannica products on an annual basis. Pricing is based on student enrollment or, for public libraries, population served. Buyers may receive discounts for purchasing products for multiple schools or libraries and for purchasing multiple products together. All subscription purchases provide access to all users within your institution—both on-site and remotely. Annual subscriptions also include full access to product updates made throughout the year. [Whom do I contact if I have any ordering questions?****](#) For ordering questions, contact us at [salessupport@eb.com](mailto:salessupport@eb.com). ![](https://britannicaeducation.com/wp-content/uploads/2025/09/BE_Thistle-Variation-1.svg) ## **Technical Support** [What devices do your products work on? Can I use your products on my tablet and mobile device? Do I need to download an app?****](#) Our core educational products are available to subscribers on demand, on any device, wherever learning takes you. All our products feature responsive design optimized for iPads, Android tablets, iPhones, smartphones, and interactive whiteboards. Whether you’re in the classroom, in a library, or at home, our products are accessible on any internet-connected device via modern web-browsers, no app download required. [How do you provide access to your products? What are the technical requirements for utilizing your products?****](#) **Browser Requirements** We recommend using current versions of: - Google Chrome version 52.0 or higher - Mozilla Firefox version 45.0 or higher - Microsoft Edge version 25.0 or higher - Safari version 9.1 or higher **Required Plug-ins** Many resources utilize multimedia features requiring standard plug-ins: - Windows Media Player version 12.0 or highest available - Adobe Acrobat Reader version 11.0.12 or higher **Authentication and Cookies** Once logged in, students shouldn’t be prompted to log in again. If repeated login requests occur, cookies may have been deleted. For schools with individual network accounts, we recommend configuring network profiles to share cookies between accounts. [Is it possible I’m already a customer?****](#) Yes! Did you know that 19 U.S. states have Britannica Regional Partnerships? These states—Alabama, California, Delaware, Georgia, Iowa, Kansas, Kentucky, Massachusetts, Michigan, Minnesota, Mississippi, New York, North Carolina, North Dakota, Pennsylvania, South Carolina, Texas, Wisconsin, and Wyoming—provide statewide access to Britannica products for all schools. Visit our [Access Information Hub](https://britannicaeducation.com/support/access-information/) to check if you’re in a partner state and discover which products are available. Your school librarian can also help you learn about institutional subscriptions. [Are there limits on the number of users for each product?****](#) No! Pricing is based on student enrollment or population served, but we do not have restrictions on the number of concurrent users accessing our databases. [What library and classroom technologies do your products integrate with?****](#) Britannica features universal [access and integration](https://britannicaeducation.com/support/access-and-integration/) with the classroom and library technologies you already use. [Whom do I contact if I have any technical support issues?****](#) We’re here to help! Our technical support team is available Monday–Friday, 9 a.m.–5 p.m. CT. at [edsupport@eb.com](mailto:edsupport@eb.com). [What if I just need to change my IP address for my college, library, school, government institution, or business?****](#) To update your IP address, fill out [a request form](#contact), and we’ll respond within one business day. [What are your website accessibility policies?****](#) Britannica Education is committed to ensuring our digital education tools are accessible to people with disabilities. Our accessibility commitment aligns with the standards and criteria set forth in the Web Content Accessibility Guidelines (WCAG) 2.2, Level A and Level AA, and Section 508 (Federal Electronic and Information Technology) of the U.S. Rehabilitation Act of 1973, as amended. To fulfill the objectives of our accessibility commitment, we assess and test our digital education tools for conformance with these standards and criteria on an on-going basis. In addition, we do our best to remediate gaps in a digital education tool’s conformance with these standards and criteria. We strive to improve the accessibility of our digital education tools as greater functionality becomes available. We also are committed to addressing issues that prevent the use of our software by people with different abilities. We welcome customer feedback and suggestions through communication with the Britannica Customer Support team at edsupport@eb.com. When reporting accessibility issues, please provide: - The nature of your accessibility problem - Your preferred format for receiving materials - The web address of the requested material A copy of the Voluntary Product Accessibility Template (VPAT) for each product may be requested by contacting our Customer Support team at edsupport@eb.com. [What is your privacy policy? Who do I contact for a data privacy agreement (DPA)?****](#) Britannica complies with federal, state, and local laws, regulations, and ordinances applicable to our Digital Products and consistent with contract terms and conditions, including COPPA, FERPA, PPRA, and IDEA. A copy of our privacy policy for our institutional subscribers (those subscribing through schools, libraries, academic institutions) can be found [here](https://corporate.britannica.com/privacy.html). Requests for data privacy agreements can be submitted to our customer support team at [edsupport@eb.com](mailto:edsupport@eb.com). If your school will accept a form of NDPA with Exhibit E, this team can attempt to match you with an executed copy from your state to piggyback. [Does Britannica have a third-party assessment of its data privacy, security, and confidentiality policies?****](#) Britannica has a documented Security Program in place, including related security policies and procedures. We annually complete a SOC 2 Type 2 examination performed by an independent CPA. A copy of our most recently public-facing SOC 3 Type 2 report can be found [here](https://britannicaeducation.com/resources/type/soc-3-report.). A copy of our confidential SOC 2 Type 2 report can be provided with a fully executed NDA and may be requested by contacting our customer support team at [edsupport@eb.com](mailto:edsupport@eb.com). ### Tech Support We are committed to providing our users with the most responsive support possible. If your institution encounters any technical difficulties, please contact: ![Phone icon](/wp-content/themes/britannica-education/assets/img/be-phone-icon.png) [800-621-3900 ext. 7160](tel:8006213900,7160) ![Email icon](/wp-content/themes/britannica-education/assets/img/be-envelope-icon.png) [edsupport@eb.com](mailto:edsupport@eb.com) 8 a.m. to 5 p.m. CST Monday through Friday ### Chicago Office Corporate Headquarters [325 N. LaSalle Street, Ste 200 Chicago, IL 60654](https://maps.google.com/?q=325+N.+LaSalle+Street,+Suite+200,+Chicago,+IL+60654) ![Phone icon](/wp-content/themes/britannica-education/assets/img/be-phone-icon.png) [800-621-3900](tel:8006213900) ![](https://britannicaeducation.com/wp-content/uploads/2025/10/be-fax-icon.png) [800-344-9624](tel:8003449624) ![Email icon](/wp-content/themes/britannica-education/assets/img/be-envelope-icon.png) [contact@eb.com](mailto:contact@eb.com) Professional Development: [training@eb.com](mailto:training@eb.com) Press Inquiries: [bdlpress@eb.com](mailto:bdlpress@eb.com) ## *Contact* Us ## *Contact* Us