Frequently Asked Questions (FAQ)

Simply contact your representative or salessupport@eb.com, and we’ll help you modify your order.

You may use a personal or institutional credit card (VISA, MasterCard, American Express, or Discover) or email purchase orders to salessupport@eb.com.

We’re excited you’ve decided to subscribe! You can:

• Schedule a demo and discuss pricing
• Email: contact@eb.com

For multi-building orders, we invite you to speak with a representative to ensure you receive available discounts. Call (800) 621-3900 or email contact@eb.com.

If you’re not ready to order but are interested in learning more, schedule a personal demo. There’s nothing better than getting hands-on experience—we offer product previews and district-wide pilots that include professional development training and support.

Educational institutions typically subscribe to Britannica products on an annual basis. Pricing is based on student enrollment or, for public libraries, population served.

Buyers may receive discounts for purchasing products for multiple schools or libraries and for purchasing multiple products together.

All subscription purchases provide access to all users within your institution—both on-site and remotely. Annual subscriptions also include full access to product updates made throughout the year.

For ordering questions, contact us at salessupport@eb.com.

Our core educational products are available to subscribers on demand, on any device, wherever learning takes you.

All our products feature responsive design optimized for iPads, Android tablets, iPhones, smartphones, and interactive whiteboards.

Whether you’re in the classroom, in a library, or at home, our products are accessible on any internet-connected device via modern web-browsers, no app download required.

Browser Requirements
We recommend using current versions of:

• Google Chrome version 52.0 or higher
• Mozilla Firefox version 45.0 or higher
• Microsoft Edge version 25.0 or higher
• Safari version 9.1 or higher

Required Plug-ins
Many resources utilize multimedia features requiring standard plug-ins:

• Windows Media Player version 12.0 or highest available
• Adobe Acrobat Reader version 11.0.12 or higher

Authentication and Cookies
Once logged in, students shouldn’t be prompted to log in again. If repeated login requests occur, cookies may have been deleted. For schools with individual network accounts, we recommend configuring network profiles to share cookies between accounts.

Yes! Did you know that 19 U.S. states have Britannica Regional Partnerships? These states—Alabama, California, Delaware, Georgia, Iowa, Kansas, Kentucky, Massachusetts, Michigan, Minnesota, Mississippi, New York, North Carolina, North Dakota, Pennsylvania, South Carolina, Texas, Wisconsin, and Wyoming—provide statewide access to Britannica products for all schools.

Visit our Access Information Hub to check if you’re in a partner state and discover which products are available. Your school librarian can also help you learn about institutional subscriptions.

No! Pricing is based on student enrollment or population served, but we do not have restrictions on the number of concurrent users accessing our databases.

Britannica features universal access and integration with the classroom and library technologies you already use.

We’re here to help! Our technical support team is available Monday–Friday, 9 a.m.–5 p.m. CT. at edsupport@eb.com.

To update your IP address, fill out a request form, and we’ll respond within one business day.

Britannica Education is committed to ensuring our digital education tools are accessible to people with disabilities. Our accessibility commitment aligns with the standards and criteria set forth in the Web Content Accessibility Guidelines (WCAG) 2.2, Level A and Level AA, and Section 508 (Federal Electronic and Information Technology) of the U.S. Rehabilitation Act of 1973, as amended. To fulfill the objectives of our accessibility commitment, we assess and test our digital education tools for conformance with these standards and criteria on an on-going basis. In addition, we do our best to remediate gaps in a digital education tool’s conformance with these standards and criteria.

We strive to improve the accessibility of our digital education tools as greater functionality becomes available. We also are committed to addressing issues that prevent the use of our software by people with different abilities. We welcome customer feedback and suggestions through communication with the Britannica Customer Support team at edsupport@eb.com.

When reporting accessibility issues, please provide:

• The nature of your accessibility problem
• Your preferred format for receiving materials
• The web address of the requested material

A copy of the Voluntary Product Accessibility Template (VPAT) for each product may be requested by contacting our Customer Support team at edsupport@eb.com.

Britannica complies with federal, state, and local laws, regulations, and ordinances applicable to our Digital Products and consistent with contract terms and conditions, including COPPA, FERPA, PPRA, and IDEA. A copy of our privacy policy for our institutional subscribers (those subscribing through schools, libraries, academic institutions) can be found here.

Requests for data privacy agreements can be submitted to our customer support team at edsupport@eb.com. If your school will accept a form of NDPA with Exhibit E, this team can attempt to match you with an executed copy from your state to piggyback.

Britannica has a documented Security Program in place, including related security policies and procedures. We annually complete a SOC 2 Type 2 examination performed by an independent CPA. A copy of our most recently public-facing SOC 3 Type 2 report can be found here. A copy of our confidential SOC 2 Type 2 report can be provided with a fully executed NDA and may be requested by contacting our customer support team at edsupport@eb.com.